Refunds & Returns Policy – Milano Atelier

1. Eligibility for Returns

We accept returns only for items that are:

Unused and unworn
In perfect, resellable condition
In their original product packaging
Complete with original hang tags, labels, and accessories

Items that are damaged, worn, altered, or missing original components may not be eligible for a refund.

2. How to Start a Return

If You Have a Registered Account

If you placed your order through a registered Milano Atelier account, simply log in and submit a return request from your customer dashboard. Once your request is submitted, our team will contact you via email with detailed instructions.

If You Checked Out as a Guest

If you placed your order as a guest, you can start your return by completing the Return Request Form available on our website. After submitting the form, you will be prompted to select the product you wish to return and the reason for the return.

3. Return Shipping & Fees (USA)

For customers in the United States , all return shipping costs and any applicable customs or import charges are the responsibility of the customer.  If any customs fees or handling charges are applied to your return, they will be deducted from your refund amount.

4. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original method of payment.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

5. Non-Returnable Items

Certain items cannot be returned for hygiene or final-sale reasons. These include:

Final sale or clearance items
Underwear or intimate apparel
Customized or personalized products

Any exclusions will be clearly noted on the product page.

6. Need Help?

If you have questions or need assistance with your return, our Customer Service team is here to help. 

Please contact us at: 

support@milanoatelier.com